These Terms of Service (“Terms”) are an agreement between DELONIX LLC, doing business as Atrionos (“Atrionos,” “we,” “us”), and the organization or person accepting them (“Customer”). If you use Atrionos through an association or management company, that organization controls your access and may have additional rules for using the service.

1. Authority and eligibility

You must be at least 18 and have authority to accept these Terms. If you accept for an association, management company, or other organization, you represent that you can bind it. A resident account does not by itself authorize the resident to bind the association.

2. The service

Atrionos provides an online community portal, document management, document-assisted question answering, board insight, and related workflows. Features may evolve. We may make reasonable changes that do not materially reduce the core paid service during a subscription term. Beta or preview features may change or end and are provided as-is.

With Customer’s authorization, Atrionos may use automated tools to assemble onboarding records from official public property sources. Public records can be incomplete, delayed, or inaccurate. Customer must review the resulting roster before using it for notices, voting, collections, enforcement, or another legally significant action.

3. Accounts and customer responsibilities

• Keep account credentials confidential and use accurate account information.
• Assign roles carefully and remove access when a person no longer needs it.
• Obtain the rights, notices, and permissions needed to upload and process Customer Data.
• Use Atrionos in compliance with applicable law, governing documents, and the Customer’s own policies.
• Notify us promptly of suspected unauthorized access or security issues.

4. Customer Data

“Customer Data” means information submitted to or generated for Customer through the service. As between the parties, Customer owns Customer Data. Customer grants Atrionos a limited right to host, copy, transmit, index, display, and otherwise process Customer Data only as needed to provide, secure, and support the service, comply with law, and as otherwise documented in the Privacy Notice or an applicable data processing agreement. Product improvement using Customer Data is limited to aggregated or de-identified information unless Customer directs otherwise in writing.

5. AI-assisted features

AI-generated answers are probabilistic and may be incomplete, misleading, or wrong. Citations help users review the underlying source but do not eliminate the need for judgment. Atrionos does not provide legal, accounting, engineering, architectural, or other professional advice. Customers remain responsible for decisions, notices, approvals, enforcement, and legal compliance. Do not rely on the assistant for an emergency or a filing deadline.

6. Acceptable use

You may not:

• Use the service unlawfully, fraudulently, or to harass, discriminate, or harm others.
• Upload malware, infringing material, or data you lack authority to process.
• Attempt to bypass access controls, probe another customer’s environment, or disrupt the service.
• Reverse engineer the service except where law expressly permits it.
• Use automated means that impose unreasonable load or scrape data outside authorized export features.
• Use outputs to make a legally significant decision about a person without appropriate human review and lawful authority.

7. Fees, billing, and cancellation

Paid plans are billed in advance at the price and interval selected or stated in an order form. Fees are exclusive of applicable taxes. Monthly plans may be canceled for the end of the current billing month. If an annual plan is canceled early, Atrionos will refund unused full months unless an order form says otherwise. We may change prices for a future renewal with at least 30 days’ notice. Access may be suspended for overdue undisputed amounts after reasonable notice.

8. Confidentiality

Each party will protect the other party’s nonpublic business, technical, and financial information using reasonable care and use it only for the relationship. These obligations do not apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source. A party may disclose information when legally required after providing notice when permitted.

9. Atrionos property

Atrionos and its licensors own the service, software, design, documentation, trademarks, and related technology. The subscription is a limited, non-exclusive, non-transferable right to use the service during the term. If you provide feedback, you permit us to use it without restriction or payment, but we will not identify you publicly without permission.

10. Third-party services

The service depends on third-party hosting, database, storage, email, and AI providers. Their acts and availability can affect Atrionos. We remain responsible for our obligations under these Terms but do not control third-party networks or services. Categories of service providers and their processing purposes are described in the Privacy Notice. Current provider details and an applicable data processing addendum are available during procurement or on request.

11. Suspension and termination

Either party may terminate for a material breach that remains uncured 30 days after written notice; security, unlawful use, or urgent harm may require immediate suspension. At termination, authorized access ends. Customer should request or complete export during the subscription and any stated offboarding window. Sections intended by their nature to survive will survive, including payment, ownership, confidentiality, disclaimers, and liability terms.

12. Warranty disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATRIONOS IS PROVIDED “AS IS” AND “AS AVAILABLE.” DELONIX LLC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE ERROR-FREE, UNINTERRUPTED, OR LEGALLY SUFFICIENT. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA. EACH PARTY’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR ATRIONOS DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply to payment obligations, misuse of the other party’s intellectual property, breach of confidentiality, indemnity obligations, fraud, willful misconduct, or liability that law does not permit the parties to limit.

14. Indemnity

Customer will defend and indemnify DELONIX LLC against third-party claims arising from Customer Data, Customer’s unlawful or unauthorized use, or Customer’s breach of Sections 3 or 6. Atrionos will notify Customer promptly and allow Customer to control the defense, provided no settlement admits fault or imposes non-monetary obligations on Atrionos without consent.

15. Governing law and disputes

Montana law governs these Terms without regard to conflict-of-law rules. The state and federal courts located in Montana have exclusive jurisdiction, and each party consents to those courts. Before filing a claim, the parties will try in good faith for 30 days to resolve the dispute through direct discussion.

16. General

Neither party may assign these Terms without the other’s consent, except in connection with a merger, reorganization, sale of substantially all assets, or to an affiliate, provided the assignee can perform the obligations. Neither party is liable for delay caused by events beyond reasonable control. If a provision is unenforceable, it will be narrowed as needed and the rest remains effective. These Terms, an order form, and any referenced addendum are the entire agreement for the service.

17. Contact

Questions and legal notices may be sent to hello@atrionos.com.